FAQs & Support Center
- What does EzraBright Consulting specialize in? We focus on Business Intelligence, Data Analysis, and Reporting services.
- Which industries do you serve? Finance, healthcare, and cross-industry clients.
- How long does a typical project take? Most projects are completed within 4–12 weeks, depending on complexity.
- How is pricing determined? Pricing is based on project scope, duration, and complexity.
- Do you provide ongoing support after project completion? Yes, we offer maintenance and support packages.
- Is consultation free? Yes, initial consultations are complimentary.
- What tools and technologies do you use? Power BI, Tableau, Python, SQL, and other advanced data tools.
- How do I start a project with EzraBright? Contact us via help@ezrabright.co.za, WhatsApp at +27 767 249 218, or fill out the contact form.
- Can I request a custom solution? Yes, all services are tailored to your needs. Contact us to discuss your requirements.
- Do you provide training or workshops? Yes, we offer personalized training sessions for teams or individuals. Request details at training@ezrabright.co.za.
- What is the notice period to start a project? Typically 1–2 weeks, depending on project scope and scheduling.
- Are your services available to remote clients? Yes, we provide services remotely to clients across South Africa and internationally via online collaboration tools. You can also reach us directly on WhatsApp for support and inquiries.
- Do you offer on-site visits to client offices? Yes, we can arrange on-site visits to client offices when required, subject to prior scheduling and agreement. We coordinate these visits to ensure they meet your project needs efficiently.
- How do I report a technical issue? Email help@ezrabright.co.za with details of the issue.
- Where can I find guides or resources? Visit our FAQs & Support Center for step-by-step guides and downloadable resources.
- Can I schedule a troubleshooting session? Yes, contact us at support@ezrabright.co.za or WhatsApp at +27 767 249 218.
- What if I need urgent assistance? Call or WhatsApp us directly at +27 767 249 218 for immediate support.
- Service agreements are concluded separately via signed contracts and are not handled through the website.
- All project terms, deliverables, and pricing are outlined in individual contracts.
- Any changes to project scope must be documented in writing via email to contracts@ezrabright.co.za.